WhatsApp review request templates to copy and paste

Template · 10 min read · Updated 9 Oct 2026

Copy-and-paste WhatsApp messages for asking Google reviews: plain English, a relaxed Singlish-friendly tone, industry versions and one polite reminder.

A good WhatsApp review request is short, names the job, says thank you, and includes your direct Google review link. Send it the same day, in the customer’s preferred language, and remind once. Below are copy-and-paste messages in plain English and a light Singlish-friendly tone, plus reminders and replies, ready to adjust to your own voice.

The anatomy of a message that gets read

Every strong review request has the same four parts. Once you know them, you can write your own in under a minute.

Four parts of a review request

1
Greeting by name
Hi Mr Tan. A name shows this is meant for them.
2
Thank you plus the job
Thanks for letting us service your two aircon units today.
3
The ask
If you were happy, a short Google review would help us.
4
The link and an exit
Tap here: [link]. If anything is not right, reply and we will fix it.

The last part is easy to overlook. Inviting problems to come to you directly shows confidence and often turns a possible bad review into a repaired relationship. It is not a way to keep unhappy customers off Google; the link is still there for everyone.

Before you copy: set up your link and number

You need your direct review link first. If your Google Business Profile is not set up yet, read how to verify your Google Business Profile. Then:

Open your Business Profile and copy the link that asks for reviews.
Save the templates below as quick replies in WhatsApp Business so you can insert them with a short shortcut.
Send from your business number, so customers recognise it.

Messaging customers is covered by Singapore’s PDPA. A message about a service the customer just received is different from a marketing blast. Check the current rules at pdpc.gov.sg, and read our guide on PDPA and WhatsApp marketing. This is general information, not legal advice.

Template 1: the standard request (plain English)

This works for almost any service business. It is polite and neutral.

Standard request

Copy and paste

Hi [Name], thank you for choosing [Business] today. We hope the [service] went well.

If you have a minute, would you share your experience in a short Google review? It helps other customers find us. Here is the link: [link]

If anything was not right, please reply here and we will sort it out. Thank you!

Best sent the same day as the job.

Template 2: a light, Singlish-friendly version

Many Singapore customers are comfortable with a relaxed tone, especially regulars and home-service customers. Keep it friendly, not sloppy. If you are unsure, use the plain English version.

Relaxed Singapore tone

Casual

Hi [Name]! Thanks for letting us [clean your place / service your aircon] today, really appreciate it.

If you got a minute, can help us leave a short Google review? Super helpful for small business like us. Just tap here: [link]

Anything not okay, just WhatsApp me directly, will settle for you. Thanks ah!

Good for regulars, hawker-style businesses, tutors and home services. Avoid it for clinics and corporate clients.

Same message, two tones

Plain English

Hi Mr Lim, thank you for your support today. If you were satisfied, we would be grateful for a short Google review: [link]

Relaxed

Hi Uncle Lim, thanks for your support today! If can, help us leave a short Google review? Here: [link]. Thank you ah!

Neither is wrong. Match what your customers already use when they message you.

Template 3: other languages

If your customers prefer Mandarin, Malay or Tamil, you can offer a short message in that language. Have a native speaker check your wording before you use it, because a translation that sounds stiff or wrong hurts more than it helps. Here is a simple Mandarin example you can ask someone fluent to review.

Mandarin example (have it checked)

Check wording

您好 [Name]，谢谢您今天选择 [Business]。如果您满意我们的服务，可以花一分钟在 Google 留下评价吗？这样能帮助更多人找到我们。链接在这里：[link]

如有任何问题，请直接回复，我们会尽快处理。谢谢！

Template 4: for different industries

Each business has its own moment and its own words. Adjust these.

Aircon servicing or repairs

Aircon

Home service

Hi [Name], this is [Tech/Admin] from [Business]. Thanks for having us service your aircon today. Hope the room is nice and cool now.

A short Google review would really help us. Link here: [link]. If anything feels off, reply here and we will come back to check.

Home cleaning

Cleaner

Home service

Hi [Name], thank you for having us clean your home today. We hope you are happy with how it looks.

If so, would you leave a short Google review? [link]. If we missed anything, tell us here and we will fix it.

Clinic or healthcare

Clinic

Formal

Dear [Name], thank you for visiting [Clinic]. We value your feedback on your visit. If you wish, you can share your experience on Google: [link]. Please do not include personal medical details. For any concerns, you may reply to this message or call us directly.

Do not ask patients to share medical details. Check current healthcare advertising rules with the relevant authority.

Private tutor or tuition centre

Tutor

Parent

Hi [Parent name], thank you for trusting us with [Child]'s lessons this term. If you are happy with the progress, would you consider sharing your experience on Google? It helps other parents find us. [link]

Please do not include your child's full name. Thank you!

Beauty salon or spa

Salon

Appointment

Hi [Name], thank you for visiting us today, it was lovely to see you. If you enjoyed your visit, a short Google review would mean a lot to us: [link]. Hope to see you again soon!

Reminder messages

One reminder is enough. Wait about three days, keep it lighter than the first message, and give people an easy way out.

Gentle reminder

Reminder

Hi [Name], just a gentle reminder in case my earlier message got buried. If you have a minute, here is the review link again: [link]. No pressure at all. Thank you!

Relaxed reminder

Casual reminder

Hi [Name], in case you missed my message earlier, here is the link again: [link]. No worries if busy! Thanks ah.

Writing a reminder

Wait a few days
Keep it shorter than the first message
Say “no pressure” and mean it
Stop after one

Avoid

Send daily nudges
Guilt trip (“we helped you, so...”)
Offer a reward to speed things up
Change the story to pressure them

Replying when a customer answers

You will get three kinds of reply. Here is how to handle each.

Customer replies and your response

	They say	You reply
Positive	“Sure, will do.”	Thank them. Do not keep nudging.
Problem	“Actually the lights still do not work.”	Apologise, ask for details, and offer to fix it. Do not argue. Do not ask them to delay or remove anything.
No thanks	“I prefer not to.”	“No problem at all, thank you for your business.” Then leave it.

Reply to a problem

Service recovery

I am sorry to hear that, [Name]. Thank you for telling me. Could you share a photo or a few details so we can fix it? I will arrange a visit within [your usual timeframe].

If the customer then chooses to post a critical review, that is their right. Reply politely and professionally. See how to reply to a negative Google review.

What to avoid in any template

Do not offer anything in return. No discount, voucher, lucky draw or free service. Google’s policy prohibits incentives for reviews. Check the current wording at support.google.com.
Do not ask only for five stars. Ask for an honest review of their experience.
Do not send a rating question first and the Google link only to those who answer well. Everyone should get the link. See the policy guide.
Do not message cold contacts. Only people who actually dealt with you.
Do not copy and paste the identical message to hundreds of people in a group. Send individually.

Timing and sending tips

A typical day for one customer

Morning
Job done
Customer is told they will get a short WhatsApp.
Same day
Send template
Use the version that fits the job and language.
Day 3
One reminder
Only if there has been no reply.
Later
Reply to the review
Thank them on Google, whatever the rating.

Avoid very early mornings and late nights. Mid-morning, early evening or a weekend afternoon tends to feel natural for most Singapore customers. Use your own experience of when customers reply to you.

With Website.sg, one-tap WhatsApp review requests go out after each job from the same system that holds your customer chats, and a short rating page with a private feedback option is part of the setup. The Google link is offered to every customer you ask.

A quick mini case

Mei runs a small home cleaning business. She used to say, “Can you review us on Google?” at the door and felt awkward every time. Now she saves the standard template as a WhatsApp quick reply, adds the customer’s name and sends it as she packs up. She puts one reminder in her phone for three days later. When a customer says something was missed, she goes back first and asks afterwards. She does not promise herself a number of reviews. She just keeps the routine.

Frequently asked questions

Should I use Singlish in my review requests?

Only if it matches how you and the customer already talk. A light touch is friendly. If you are unsure, use plain English. Clinics and corporate clients should use a more formal tone.

Can I send the request to my whole customer list?

Send it to people who recently used your service and who would expect to hear from you, individually. Avoid mass blasts to old contacts and check current PDPA guidance at pdpc.gov.sg.

Can I thank customers with a small gift after they review?

Do not offer or give anything in exchange for a review. Google prohibits incentives, even small ones. Thank them with words.

What if the customer cannot find the review box?

Send the direct link again and tell them they may need to sign in to their Google account. Do not ask them to leave a review on your behalf or from your device.

How long should the message be?

Three to five short lines. Anything longer looks like an advertisement.

Your next step

Pick the template closest to your business, paste it into WhatsApp Business as a quick reply, and send it to your next customer today. If you want review requests, the rating page and reply drafts built into your website and inbox, see what Website.sg includes. Then read how to get more Google reviews in Singapore, the QR code guide and WhatsApp auto-reply setup.

Want a website without the hassle?

Website.sg builds your website and sets up web chat, WhatsApp follow-up and Google reviews for one monthly price.

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Keep reading

ChecklistLocal SEO Checklist for Singapore Small Businesses GuideHow to get more Google reviews in Singapore GuideGoogle Business Profile Guide for Singapore Businesses