Terms of Service

1. About these terms

Website.sg is provided by Shaminder Tech (UEN 53524745A), a sole proprietorship registered in Singapore (“we”, “us”). “You” and “client” mean the business that signs up to the service. By signing up, or by using the service, you agree to these terms on behalf of your business, and you confirm you have authority to do so.

If you and we have signed a separate written agreement or order, that agreement’s commercial terms (such as scope, fees and term) apply together with these terms. If the two conflict, the written agreement prevails for those commercial points.

2. The service

Website.sg helps a business ask its genuine customers for feedback over WhatsApp, collect their ratings and comments, privately route unhappy feedback to the business, invite satisfied customers to leave a public review on platforms such as Google, and, where agreed, run a chatbot and follow-up messages. We set up and operate the workflows and integrations needed to do this, using third-party tools such as a CRM and marketing-automation platform, WhatsApp messaging providers, and AI language-model providers.

3. Packages

The service is offered in two packages:

• Website + System: the review-generation service together with a website built for your business; and
• Only System: the review-generation service alone, for businesses that already have a website or do not need one.

What is included in your package, and how and when it is delivered, is as agreed in writing between us and you (for example by email, WhatsApp message, quotation or signed agreement).

4. Fees and payment

Fees, billing frequency, payment method and payment terms are as agreed in writing between us and you. You agree to pay valid invoices on time. Unless we agree otherwise in writing, fees are exclusive of GST and any third-party costs that are expressly stated to be payable by you, such as WhatsApp conversation charges passed through by messaging providers or Meta. If you do not pay when due, we may suspend the service under section 11.

5. No guarantee of results

We work hard to make the service effective, but we do not guarantee any particular number of reviews, any star rating, any search or map ranking, any number of leads or customers, or any revenue. Results depend on many things outside our control, including your customers, your business, and the rules and algorithms of third-party platforms. Reviews must always be genuine and are written by your customers, not by us.

6. Your responsibilities

You are responsible for:

• having a lawful basis, including consent where the law requires it, to contact each customer you ask us to message, and for the accuracy of the customer lists and details you give us;
• giving us accurate and up-to-date information about your business and keeping it current;
• complying with Google’s review and business-listing policies, and with Meta’s WhatsApp Business and Commerce policies, and any other platform’s rules that apply;
• not submitting or soliciting fake, paid-for or misleading reviews, not “gating” reviews in a way that platform rules prohibit, and not offering incentives for reviews in any way that breaks platform rules or the law;
• not using the service to send unsolicited marketing or spam, and respecting any customer who replies STOP or otherwise opts out;
• keeping the third-party accounts we connect to (such as your Google Business Profile and WhatsApp Business account) under your control, with you as owner or administrator, and keeping your login details secure; and
• telling us promptly if you become aware of a complaint, a data breach, or a problem with the service.

7. Acceptable use

You must not, and must not allow anyone else to, use the service to:

• break any law or regulation, including the Personal Data Protection Act 2012;
• send unlawful, abusive, deceptive, harassing or infringing content;
• impersonate another person or business, or misrepresent who is contacting the customer;
• interfere with, probe or attempt to gain unauthorised access to the service or others’ data; or
• resell or provide the service to others without our written agreement.

8. Third-party platforms

The service depends on independent third-party platforms, including Google, Meta and WhatsApp, HighLevel and messaging and AI providers. We are not affiliated with, endorsed by, or sponsored by any of them. They set their own terms, prices and policies, which can change without notice, and they can suffer outages, restrict or suspend accounts, or change how their products work. Any of this may affect the service, and we are not responsible for it, though we will use reasonable efforts to work around problems and keep you informed.

9. Your data, accounts and customer relationships

You own your business data, your customer relationships and your third-party accounts. We do not claim ownership of them. You give us permission to process your data, and your customers’ personal data, only as needed to provide the service to you, in line with these terms and our Privacy Policy. For the personal data of your customers, you are the organisation responsible under the PDPA and we act as your data intermediary.

10. Data export and clean exit

If the service ends for any reason, we will make it easy for you to leave:

• we will remove our connections to your third-party accounts, so you keep full control of them;
• on request, we will provide an export of your customer list, ratings, feedback and other client data held in the service, in a common format; and
• we will keep your data for up to 90 days after the contract ends so you can ask for an export, and then permanently delete it, unless the law requires us to keep it longer, consistent with the Privacy Policy.

11. Suspension

We may suspend all or part of the service if you do not pay on time, or if you or your use of the service breaches these terms or a third-party platform’s rules, or if suspension is needed to protect our systems, customers or the law. Unless there is an urgent risk or legal reason, we will give you notice and a reasonable chance to fix the problem first. We will restore the service once the issue is resolved.

12. Term and termination

The commercial terms, including the minimum term, if any, are set out in your written agreement or order. Either of us may end the service by giving written notice to the other, as set out in that agreement (or, if it does not say, by giving reasonable notice). We may end the service immediately by written notice if you materially breach these terms and do not fix the breach within a reasonable time after we ask, or if you repeatedly break platform rules. Ending the service does not affect rights that have already arisen, including your obligation to pay fees for the period up to the end date, or the clean-exit steps in section 10.

13. Intellectual property

We and our licensors own the Website.sg name, logo, software, workflows, templates and documentation. You get a limited, non-exclusive right to use them for your own business for as long as you use the service. You keep ownership of your own name, logo, content and data. If you give us content (such as text, images or branding) for your website or messages, you confirm you have the right to do so.

14. Disclaimers and limitation of liability

The service is provided on an “as is” and “as available” basis. To the fullest extent the law allows, we do not give any warranty that the service will be uninterrupted or error-free, or fit for a particular purpose, other than those that cannot be excluded by law.

To the fullest extent the law allows:

• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, arising out of or in connection with the service; and
• our total liability to you for all claims arising out of or in connection with the service is limited to the fees you paid us in the 3 months before the event that gave rise to the claim.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

15. Indemnity

You will compensate us for losses, damages, costs and reasonable legal fees arising from any claim by a third party (including a customer, a regulator or a platform) that results from your misuse of the service, your breach of these terms, or your messaging customers without a proper basis to do so. We will tell you promptly about any such claim and give you reasonable co-operation in dealing with it.

16. Changes to these terms

We may update these terms from time to time, for example when the law, the platforms we rely on, or our service change. The “Last updated” date at the top shows the current version (21 September 2026). If a change is material, we will give you reasonable notice, and if you do not accept it you may end the service under section 12. Continuing to use the service after the change takes effect means you accept it.

17. Governing law

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with them. We would always prefer to talk first and sort things out informally.

18. Contact

Questions about these terms? Reach us here:

WhatsApp: +65 8064 4822 · or use our contact form